Shipping.
All orders are carefully packed and dispatched from our third-party fulfilment warehouse in Sydney, Australia.
Please allow 1–2 business days for your order to be processed and dispatched. During launches, sales and other high-volume periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
For any questions in relation to orders and shipping please contact us at customercare@maemdisko.com
International Shipping delivery times vary depending on the destination, customs processing and local carrier networks. Shipping estimates do not include time spent in customs, and we cannot guarantee delivery by a particular date.
Duties & Taxes.
Import duties, customs charges and local taxes are not included in the purchase price or shipping cost unless expressly stated at checkout.
Any duties, taxes or customs charges imposed by the destination country are the responsibility of the customer.
Returns.
As a small independent label producing limited quantities, we encourage customers to carefully review product descriptions and sizing information before placing an order.
We currently do not accept returns for change of mind.
Exchanges.
We are happy to offer an exchange for an alternate size where stock is available.
Exchange requests must be made within 7 days of delivery, and proof that the return has been shipped must also be provided within this 7-day period.
Please note that exchange stock is not reserved or held when an exchange is requested. Due to the limited quantities in which our pieces are produced, we cannot guarantee that your requested piece or size will still be available when your return reaches our warehouse, even if it is showing as available at the time your exchange is requested.
If your requested piece or size is no longer available at this time, we will issue store credit for the value of the returned item.
To be eligible for an exchange, items must be returned:
- Unworn and unused
- In their original condition
- With all original tags attached
- Free from marks, makeup, fake tan, perfume or other signs of wear
Items that do not meet these conditions may be returned to the customer and will not be eligible for an exchange or store credit.
Customers are responsible for the shipping cost of returning an item for exchange, including international returns.
To create a return, please reach out to customercare@maemdisko.com with your name and order number.
All garments are checked thoroughly and put through quality control before sent to you but if you find your garment to be faulty please contact us directly customercare@maemdisko.com to discuss the situation.
Lost or stolen parcels.
Once our parcels have been confirmed and proved as delivered by the postal carrier, to the correct address, we cannot accept responsibility for any parcels that are lost, stolen or unable to be located, and we are unable to provide a refund or replacement for the order.
For Australian orders, we recommend that customers send their orders to an Australia Post Parcel Locker or Post Office or selecting Signature on Delivery for additional security, particularly for high-value orders.
If your parcel appears to have been lost in transit or tracking has not updated for an extended period, please contact customercare@maemdisko.com and we will assist with opening an investigation with the relevant carrier.